Ludo Privacy Policy

Ludo - Life Made Simple FZ LLC is committed to protecting our visitors' and members' privacy. The following Privacy Policy outlines the information Ludo - Life Made Simple FZ LLC (the "Company", "we", or "us") may collect and how we may use that information to better serve visitors and members while using our Web site and Mobile Application.

By using our website and mobile application (collectively, the "service"), you agree to the terms of this privacy policy. Please review the following carefully so that you understand our privacy practices.

Information We Collect

Upon registration with the Service (either as a consumer, partner), a user profile is developed to further customize the user's experience. The current required data fields are:

    •    Email

    •    Password

    •    Name

    •    Mobile Number

    •    Date of birth

    •    Gender

How We Use Your Information

Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. We use this information to monitor which features of the Service are used most, to allow you to view your activity history, store your credit card information with our PCI certified payment partner and to determine which features we need to focus on improving. We use the mobile information collected so that we are able to serve you the correct app version depending on your device type and troubleshooting.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

Our Disclosure of Your Information

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. 

We do not sell, rent or trade your personal information or geo-location information. We will only use this information as disclosed within this privacy policy.

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to process payments, provide customer support or to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

The Company cooperates with government and law enforcement officials to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process.

Access to Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, delete or amend it by making the change on our member information page or by emailing us at info@ludopay.com. We will respond to your access request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@ludopay.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The personally identifiable information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

Changes in this Privacy Policy

The Privacy Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.